If you have any questions, and you could not find the answer that you needed on the side (FAQs), you can reach the Fjällräven Customer Service by phone, email or simply use the online form below and press submit. One of our gainfully employed Fjällräve will respond to your queries as quickly as possible.
Help us to help you, by giving us as detailed information as possible. Please include all the relevant details: style names and article numbers, order numbers, dates and the like.
Our Customer Service department is always available to answer all of your queries in either English or Swedish.
If your inquiry or request is time sensitive, do not send us an email, instead, please contact us by phone.
You can call us under: 0046 (0) 8 200342
(Cost of an international call to Sweden)
Fjällräven Customer Service is available for inquiries from Monday to Friday from 9am to 5pm (CET).
USA - Visit www.fjallraven.us or reach our Fjällräven Customer Service US by phone at 1-855 996 3746.
Canada - Canadian customers may also contact Fjällräven US either by mail or by phone.
Unsolicited Ideas Policy
We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.
This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Fjällräven may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we have not asked for.
If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.